Lutron Designer
1. Ketra mapping is only supported in Lutron Designer version 14.0 or later.
2. If the Ketra installation is not showing, verify that the installation was created as a Secure Installation, using a Ketra N4 hub, and with Ketra with HomeWorks QS selected.
3. Publish or sync the Ketra installation.
4. If Ketra groups are not showing on the programming tab, ensure that assignable items are shown in an area containing mapped Ketra groups.
5. Cycle dim is not supported.
6. If Ketra groups, scenes, or shows are not showing in Lutron Designer:
i. Make sure the area has Ketra groups mapped to it.
ii. Verify that the Ketra project was synced after the group, scene, or show was added. Syncing is accomplished by clicking Publish and Save and then closing Ketra Design Studio.
Lutron Connect Bridge and App
1. Make sure the Lutron Connect bridge was activated successfully using Lutron Designer.
2. Verify that the Lutron Connect bridge firmware is updated. Performing a power-cycle while the Lutron Connect bridge has an active internet connection will prompt a firmware download and installation if an update is available.
3. If Ketra groups are not showing in the Lutron Connect app, ensure the following steps were performed:
i The Ketra installation was published or synced successfully.
ii. The Ketra installation was imported or updated in Lutron Designer.
iii. The Lutron Designer database was transferred successfully.
iv. Cycle power to the Lutron Connect bridge.
v. In the Lutron Connect app, go to Settings > Edit Home > Diagnostics > Redownload System Configuration.
Basic Functionality is Lost (e.g., keypad control, app control)
1. When launching the Lutron Connect app, a warning message will be displayed if the Lutron Connect bridge cannot communicate with the Ketra N4 hub.
2. Make sure the N4 Hub, Lutron Connect bridge, and the HomeWorks QS processor can be pinged at their expected IP addresses.
3. Major changes to organization can “break” the integration between the HomeWorks QS system and Ketra devices. Since HomeWorks QS programming points to Ketra groups, removing lamps from a group will cause them to stop responding to HomeWorks QS input actions pointing to that group.
Ketra N4 Hub
1. Ensure the Ketra N4 hubs have been updated using the Ketra Tech Tool.
2. In Ketra Design Studio, verify communication with the N4 hub.
3. In case the multicast traffic is blocked, enter the IP addresses of the Ketra N4 hubs into Lutron Designer.
Orphaned Ketra Lamps
Once the lamps are in a Ketra N4 hub system, they must be decommissioned (via the associated N4 hub) before they can be added to another system.
- Lamps cannot be returned to factory settings.
- If an N4 hub has lamps associated to it, do not reset the N4 hub as this will leave the lamps stranded.
- If an N4 hub with associated lamps is reset, open the installation and use the device replacement tool to add a new N4 hub to the installation.