The first step in adding devices to your installation is discovering them. This means searching for any powered-on devices (lights, keypads, and satellites) within a certain radius. Design Studio will display the search results, and you’ll be able to select which devices you want to add.
To perform discovery, follow these steps:
1. On the Add Devices tab of the top-right pane, click Find New Devices.
Note: In an installation with only one N4, skip steps 2-4.
2. In the Select Hub to Add Devices box, designate an N4 with which to search. The N4 you select will search for any powered-on Ketra devices within a certain radius. You will then add devices to this N4’s KNet.
3. Set the discovery range. This affects the number of devices that Design Studio tries to contact during the search. We recommend you pick a range according to these guidelines:
- Normal: Use if your N4 is closely surrounded by more than 75 devices that have not been provisioned (added to a KNet).
- Extended: Use if neither Normal nor Maximum returns the devices you expect.
- Maximum: Use if there are fewer than 75 unprovisioned devices close to your N4.
4. Click Find Devices to begin the search.
After you begin the search, the N4 will spend about thirty seconds searching. Any Ketra lights it finds will go to a dim blue. The results should look like this:
An N3 with linear attached will look roughly the same as an N3 without linear attached. (See fig. 37.) Read the description beneath the serial number to tell them apart.
Note: In Ketra with HomeWorks QS installations, only Ketra lights (and N3 Satellites with Ketra linear fixtures attached) will appear in the search results. You cannot add Ketra keypads or independent N3 Satellites to a Ketra with HomeWorks QS installation.
What do I do about a missing device? If a device is missing from the list, click Refresh to repeat discovery of available devices. If it still doesn’t appear after several searches, confirm that the device is powered on and has not already been added to this installation or a different secure installation.
Why does my device say “Incompatible Device”? (See fig. 38.) The device has been factory-programmed for Ketra Only installations, but you are operating a Ketra with HomeWorks QS installation (or vice versa). You may have received the wrong product type. We recommend contacting our support team to resolve the issue. You can reach us Monday through Friday, 9 AM - 5 PM, CST. Call 1-844-588-6445, or email ketrasupport@lutron.com.
Why does my device say “Requires Updated Firmware”? (See fig. 38.) In Ketra with HomeWorks QS installations, a device may say “Requires Updated Firmware” next to its serial number. You will not be able to add that device until it has been updated. However, since updating firmware requires that the device be provisioned to some installation, you will have to create a temporary Ketra Only installation, add the device into it, update its firmware through Tech Tool, and then delete the installation. For instructions on updating device firmware, see Updating Firmware. For instructions on deleting an installation, see Deleting an Installation.
